Cancellation Policy
Session cancellation made within 48 hours of a scheduled appointment will incur a cancellation fee of $110.
Assessments attract a 5-day cancellation period, otherwise the deposit will not be refundable.
Privacy Policy
At Enlightenment Psychology PTY LTD, we take your privacy very seriously. This Privacy Policy outlines the types of information we may collect from you when you use our website and how we use, protect, and share that information.
Information We Collect
When you use our website, we may collect personal information from you, such as your name, email address, and phone number. We may also collect non-personal information, such as your IP address, browser type, and referring URL.
How We Use Your Information
We use the information we collect to provide you with the services you request and to improve your experience on our website. We may also use your information to communicate with you about our products or services, and to send you promotional materials.
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorised access, disclosure, or use. However, we cannot guarantee that your personal information will be completely secure.
Sharing Your Information
We may share your personal information with our trusted third-party service providers who assist us in providing our services to you. We may also disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws or respond to a court order, subpoena, or search warrant.
Cookies
We may use cookies to personalise your experience on our website and to improve our services. A cookie is a small text file that is stored on your computer or mobile device when you visit our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make to our Privacy Policy will be posted on this page.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us.
Terms and Conditions
These terms and conditions govern the use of the services provided by Enlightenment Psychology PTY LTD (hereinafter referred to as “the Service Provider”) through this website. By using this website and availing the services provided by the Service Provider, you agree to be bound by these terms and conditions.
Description of Services
The Service Provider provides a range of psychology services to its customers. The Service Provider reserves the right to modify or discontinue any of its services without prior notice to the customers.
Payments and Refunds
The Service Provider charges its customers for the services provided as per the pricing plan selected by the customer. The customer agrees to pay the Service Provider the fees applicable for the services selected.
The Service Provider does not offer refunds for any services provided. However, in case of any dispute, the customer can contact the Service Provider’s customer support team to resolve the issue.
Use of Services
The customer agrees to use the services provided by the Service Provider only for lawful purposes and in accordance with these terms and conditions. The customer shall not use the services for any illegal or unauthorised purpose.
The Service Provider reserves the right to terminate the customer’s access to the services at any time for any reason without prior notice.
Intellectual Property
All content and materials provided by the Service Provider, including but not limited to logos, trademarks, and website content, are the property of the Service Provider and are protected by applicable copyright and trademark laws.
Limitation of Liability
The Service Provider shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of its services.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of Victoria, Australia, and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Changes to Terms and Conditions
The Service Provider reserves the right to modify these terms and conditions at any time without prior notice. By continuing to use the services provided by the Service Provider after any modifications, the customer agrees to be bound by the modified terms and conditions.
By using the services provided by the Service Provider, the customer acknowledges that they have read, understood, and agreed to these terms and conditions.
Privacy Policy
The Service Provider respects your privacy and is committed to protecting your personal data. The Service Provider’s privacy policy governs the collection, use, storage, and disclosure of personal data. By using the Service Provider’s services, you consent to the processing of your personal data in accordance with the Service Provider’s privacy policy.
Confidentiality
The Service Provider agrees to maintain the confidentiality of any confidential information provided by the customer in connection with the use of the services. The Service Provider shall not disclose such information to any third party without the customer’s prior written consent, except as required by law.
Warranties and Disclaimer
The Service Provider makes no warranties or representations about the suitability, reliability, availability, timeliness, or accuracy of the services provided. The services are provided “as is” without warranty or condition of any kind.
Indemnification
The customer agrees to indemnify and hold the Service Provider harmless from any claims, damages, expenses, or losses arising out of or in connection with the customer’s use of the services.
Entire Agreement
These terms and conditions, together with any additional agreements entered into between the customer and the Service Provider, constitute the entire agreement between the parties and supersede all prior agreements and understandings, whether written or oral.
Contact Information
If you have any questions or concerns about these terms and conditions, please contact us.